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2003-8-12
 CONTENTS
PREFACE xv
ABOUT THE AUTHOR xxi
| CHAPTER 1 The Nature of Information Technology Projects 1
Global Technology Solutions
1
Introduction
2
How This Book Is Organized 3
The Software Crisis
4
Why IT Projects Fail 4
Improving the Likelihood of Success 6
A Socio-Technical Approach 6
A Project-Management Approach 7
A Knowledge-Management Approach
8
The
Context of Project Management
9
What Is a Project? 9
Attributes of a Project 9
The Project Life
Cycle and IT Development
Define Project Goal 12
Plan Project 13
Execute Project Plan 13
Close Project 14
Evaluate Project 14
The IT Product Life Cycle 14
Planning
15
Analysis
15
Design
15
Implementation
15
Maintenance and Support
15
Putting the SDLC into Practice 16
12
 vi INFORMATION TECHNOLOGY PROJECT MANAGEMENT
Structured Approach to Systems Development
16
Rapid Applications
Development (RAD)
16 The PLC versus the SDLC 18 The Project
Management Body of Knowledge (PMBOK) 19
Project Management Knowledge Areas 19
Chapter Summary
21
Review Questions
21
Extend
Tour Knowledge
22
Bibliography
22
CHAPTER 2 Conceptualizing and Initializing the IT Project 23
Global Technology Solutions 23
Introduction 25
An Information Technology Project Methodology (ITPM) 25
Phase 1: Conceptualize and Initialize 27
Phase 2: Develop the Project Charter and
Detailed Project Plan 28
Phase 3: Execute and Control the Project 29
Phase 4: Close Project 29
Phase 5: Evaluate Project Success 30
IT Project Management Foundation 30
Project Management Processes
31
Project Objectives
31
Tools
31
Infrastructure
31
Project Management Knowledge Areas
32 The
Business Case 32
What Is a Business Case? 32
Developing the Business Case 33
Step 1: Select the Core Team
33
Step 2. Define Measurable Organizational Value (MOV)
34
Step 3: Identify Alternatives
40
Step 4: Define Feasibility and Assess Risk
41
Step 5: Define Total Cost of Ownership
42
Step 6: Define Total Benefits of Ownership
42
Step 7: Analyze Alternatives
43
Step 8: Propose and Support the Recommendation
47
Project Selection and Approval 48
The IT Project Selection Process 49
The Project Selection Decision 49
CONTENTS Vii
Chapter Summary
52
Review
Questions
53
Extend Tour
Knowledge
54
Bibliography
54
| CHAPTER 3 Developing the Project Charter and Baseline Project Plan 55
Global Technology Solutions 55
Introduction 56
Project Management Processes 57
Project Management Process Groups
Initiating
58
Planning
59
Executing
60
Controlling
60
Closing
60 Project Integration
Management 60
Project Plan Development 61
Project Plan Execution 62
Overall Change Control 62
The Project Charter 63
What Should Be in a Project Charter?
Project Identification
65
Project Stakeholders
65
Project Description
65
Measurable Organizational Value (MOV)
Project Scope
65
Project Schedule
66
Project Budget 66
Quality Issues 66
Resources
66
Assumptions and Risks
Project Administration
Acceptance and Approval
References 67
Terminology 67
Project
Planning Framework
The MOV 69
Define the Project's Scope
58
65
65
66
67
67
68
69
Subdivide the Project into Phases
70
Tasks—Sequence, Resources, and Time Estimates
70
Viii
INFORMATION TECHNOLOGY PROJECT MANAGEMENT
Sequence
70
Resources
70
Time 71
Schedule
and Budget—The Baseline Plan
71
The Kick-Off Meeting
71
Chapter Summary
72
Review Questions
72
Extend Tour Knowledge
73
CHAPTER 4 The Human Side of Project Management 74
Global Technology Solutions
74
Introduction
75
Organization and Project Planning
76
The Formal Organization 77
The Functional Organization 77
The Project Organization
81
The Matrix Organization
82
Which Organizational Structure Is Best"?
84
The Informal Organization 85
Stakeholders
85
Stakeholder Analysis
85
The Project Team
86
The Roles of the Project Manager 86
Team Selection and Acquisition 88
Team Performance 88
Work Groups
89
Real Teams
89
Project Teams and Knowledge Management 91
Learning Cycles and Lessons Learned 92
The
Project Environment
96
Chapter Summary
97
Review Questions
98
Extend Tour Knowledge
99
Bibliography
100
CHAPTER 5
Defining and Managing Project Scope
101
Global Technology Solutions
101
Introduction
102
Project Scope Management Processes 102
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